PRIVACY POLICY

Last updated: 11 August 2026

  1. About this policy

The Construction Office respects your privacy. This policy explains how we collect, use, store and disclose personal information through tcoffice.co.nz and when providing our services.

We handle personal information in accordance with the New Zealand Privacy Act 2020.

In this policy, “we”, “us” and “our” refer to The Construction Office.

  1. Information we collect

We may collect:

• your name, business name, email address and phone number;

• information about the service or support you are seeking;

• project details, deadlines, messages and other information you include in an enquiry;

• documents or files you choose to upload;

• correspondence and records created while discussing or providing services; and

• technical information generated when you visit our website, such as your IP address, browser or device information, pages viewed, cookies and website analytics.

Please do not provide personal, confidential or commercially sensitive information that is not reasonably necessary for your enquiry.

  1. How we collect information

We generally collect personal information directly from you when you:

• submit an enquiry through our website;

• upload a document through an enquiry form;

• contact us by email or telephone; or

• communicate or work with us during an assignment.

We may also receive information from a business contact, client, consultant or other person who is authorised to provide it. Where required, we will take reasonable steps to make the person concerned aware that we have collected their information.

Some technical website information is collected automatically through Squarespace, cookies and related technologies.

  1. Why we collect and use information

We may use personal information to:

• respond to and assess an enquiry;

• understand the work, timing and experience required;

• prepare a proposal, scope or estimate;

• communicate with you and provide agreed services;

• manage client, supplier and professional relationships;

• maintain business, project and financial records;

• protect the security and operation of our website and business systems;

• improve our website and services; and

• meet our legal obligations or respond to legal claims.

We will not add you to a marketing mailing list merely because you have submitted an enquiry. Marketing communications will only be sent where you have separately requested or agreed to receive them.

  1. Required and optional information

Fields marked as required on our enquiry forms are needed so that we can understand and respond to your enquiry. If you do not provide the required information, we may not be able to respond or assess the work.

Phone numbers, supporting files and other fields not marked as required are voluntary.

  1. Who may receive your information

We do not sell or rent personal information.

We may disclose information where reasonably necessary to:

• people assisting The Construction Office with an enquiry or assignment who need the information to perform their work and are expected to maintain confidentiality;

• service providers that support our website, email, file storage and business systems, including Squarespace and Microsoft 365;

• professional advisers such as accountants, insurers or legal advisers; or

• courts, regulators, government agencies or other parties where disclosure is required or permitted by law.

  1. Storage and overseas processing

Information may be processed or stored using website, email and cloud-service providers located in New Zealand or overseas.

We take reasonable steps to use reputable providers and to ensure personal information is handled in a way consistent with applicable New Zealand privacy requirements.

  1. Security

We take reasonable measures to protect personal information from loss, unauthorised access, misuse, alteration or disclosure.

However, no internet transmission, email service or electronic storage system can be guaranteed to be completely secure. If you need to provide particularly sensitive or confidential information, please contact us first so that an appropriate method can be discussed.

  1. Retention

We retain personal information only for as long as reasonably necessary to respond to an enquiry, provide and administer our services, maintain appropriate business records, resolve disputes and meet legal obligations.

When information is no longer reasonably required, we will take reasonable steps to delete it, anonymise it or securely dispose of it.

  1. Cookies and website analytics

Our Squarespace website uses cookies and similar technologies to operate correctly, maintain security and provide website analytics.

This information may include your IP address, browser or device information, the pages you visit and the approximate time of your visit.

You can manage or delete cookies using your browser settings. Disabling some cookies may affect how parts of the website operate.

If we introduce additional analytics, advertising or marketing services, we will update this policy and our website’s cookie settings as appropriate.

  1. Uploaded files and information about other people

You should only upload a document or provide information about another person where you are authorised to do so.

Before uploading a document, please consider removing personal, confidential or commercially sensitive information that is not needed for us to assess your enquiry.

  1. Accessing or correcting your information

You may ask us for access to the personal information we hold about you or ask us to correct information you believe is inaccurate.

We may need to verify your identity before responding to a request.

If you have a privacy concern, please contact us first so that we have an opportunity to resolve it. You may also contact the New Zealand Office of the Privacy Commissioner at privacy.org.nz.

  1. Changes to this policy

We may update this policy when our website, services, systems or legal obligations change. The current version will be published on this page with the date it was last updated.

  1. Contact

Privacy contact: The Construction Office

Christchurch, New Zealand

Email: sam@tcoffice.co.nz

Phone: 027 306 8156